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Warranty

Hardware design is driven not only by functionality, but also by reliability. As a component of a larger security ecosystem and corporate infrastructure, it is expected to operate consistently and without failure.

Quality of the products

Sigur equipment is designed and manufactured with a strong focus on reliability. As a key component of a physical access control system, it is built to withstand electrical interference, overloads and installation errors.

Every device undergoes extensive testing, while strict quality control is applied to components, manufacturing processes and suppliers. This approach allows us to provide a 5-year warranty across our product range.

If an issue does occur, our technical support team is available to help resolve it quickly and efficiently.

100%

rigorous quality control
of all manufactured products

1.7%

equipment malfunctions
due to manufacturing defects

18 years
most of our early sold units are still in operation

We've got your back

5-year warranty
For all equipment manufactured by us: we will remedy any manufacturing defects at our own expense
Direct support
Regardless of where you bought our equipment, you can address all your issues directly to us
Free-of-charge replacement
We will send you replacement equipment with a renewed warranty free-of-charge withing 3 days
Compliance
Any certification, licensing and other legal issues are completely covered by us

What if something went wrong

By facing any obstacles you can contact to our technical support.

The engineer will diagnose and advise on your next steps.

How the warranty department works

DIAGNOSTICS

We carry out remote
diagnostics

ISSUES COVERED
BY WARRANTY

We will send you a replacement
and pick up the faulty equipment at our own expense. 
We provide a 5-years warranty.

ISSUES NOT COVERED
BY WARRANTY

IF THE EQUIPMENT
CAN BE REPAIRED

IF THE EQUIPMENT
CANNOT BE REPAIRED

YOU SEND THE EQUIPMENT
OVER TO US

We will examine the equipment and decide whether it is practicable to repair the equipment and how much it will cost.

UPON REQUEST

If requested, we will issue an invoice and ship new equipment to you.

How to return your equipment for repair

  • Download and fill in the Defect Report Form.
  • Please provide the contact details of the person familiar with the defect in question.
  • Send the equipment over to us for repair together with the filled-in Defect Report Form and filled-in warranty certificate (if applicable).
  • If the equipment turns out to be in a good operating condition or if the warranty does not cover the issue, the delivery will be paid by the customer.

Please describe the issue in the Description of the Issue field in as much detail as possible. The more detailed and accurate the description, the faster we can solve the issue.

Download report

Issues not covered by the warranty

  • The 5-year warranty period for equipment has expired.
  • The label with serial number on the equipment is missing or illegible.
  • The equipment has been damaged due to natural disaster, such as fire, flood, lightning, etc.
  • The equipment has signs of third-party repair or meddling with the installed software (firmware).
  • The equipment has signs of mechanical damage, burnt or missing components, damaged or burnt tracks on the printed circuit boards. The equipment has signs of exposure to high temperatures, rusting, ingress of foreign objects, substances, liquids or insects inside the equipment.

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