Advanced tech services

We know that an access control system today is a basis for seamless operation of almost any business. And we also know that if a company faces a non-typical problem, it is crucial how fast it can be addressed.

Free opportunities for everyone

A high level of service is the basis for long-term cooperation. That is why we constantly invest in the quality of our services, providing each of the company's partners with a variety of tools for self-solving tasks.


CSI - Customer Satisfaction Index
LCR - Lost Call Rate

CSI* >98%
we guarantee a detailed professional answer to any of your queries
LCR* <1%
we respond to all inquiries
> 50 000
requests processed annually by our specialists with vast experience and expertise

Additional opportunities for your business

Modern ACS is the basis for the stable operation of the facility. That is why in non-standard situations, a quick reaction becomes especially valuable. 

We are ready to provide a service that guarantees a quick response of technical specialists regardless of the season, time of day or peak periods.

In addition, other important options are now available to customers, including: system update support, independent diagnosis of problems by Sigur specialists, advanced warranty period for equipment and training courses for users.

Key advantages of choosing us:

Direct line
We offer a dedicated line for your company, fast response times and the highest priority for your calls
Extended warranty period
All equipment is vertically compatible. It means that for the entire period of using the system you will be sure of its relevance, and in addition to this, we will extend the warranty period.
For your convenience, we can extend our tech support working hours, including 24/7 support (depending on the subscription plan selected)
Dedicated team
We believe every business is unique. We offer a dedicated technical point of contact who will know your system in great detail for shorter troubleshooting times
User training
We have developed training courses for various types of users. With our training courses, your employees will be able to easily implement and efficiently operate Sigur system
Test drives and upgrades
We are committed to regularly updating and upgrading our products, expanding our product ranges and adding new software features. To try out our new features and to get a better idea about our products, you can have a test drive and decide whether to purchase it later

Flexible subscription plans

Depending on the size of your business and the level of involvement you need from us, you can select one of our extended tech support plans.

The Enterprise plan provides users with some extra services, such as a current infrastructure audit at your site, developing a prototype for you and even tailoring our products to your specific needs.
You choose the options you need in your plan (the price is agreed on a case-by-case basis).

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Tech support on weekdays
09 – 18:00 (Moscow Standard Time)
09 – 18:00 (Moscow Standard Time)
09 – 18:00 (Moscow Standard Time)
Tech support on weekends and public holidays

09 – 18:00 (Moscow Standard Time)
Dedicated line

Response priority* Best effort
Agreed response time to request

Documentation for configuring equipment and software
Video instructions for setup of equipment and software
Yes Yes Yes Yes
Assistance in updating the system and controller firmware 
Yes Yes Yes
Dedicated technical point of contact 
User training  3 persons, 4-6 hours
As agreed
Free demo kit  For the first purchase
Warranty 5 years
5 years
6 years
Permanent guarantee when extended
  Free Upon request Upon request Upon request


For a priority line, call response time is no more than 300 seconds, a written request is no more than 2 hours.


  1. The guaranteed time is provided for critical incidents, such as Sigur not being able to properly integrate with third-party systems. For a complete list of issues and troubleshooting times see our terms of service for your subscription plan.

  2. You will have an option to have a dedicated technical point of contact for faster response and troubleshooting times. However, if your dedicated point of contact is not available at the moment, another qualified specialist available will provide support.

  3. The response time for the first customer inquiry via email.

  4. Training courses are organized as webinars with follow-up individual consultations. The contents of the webinars can be adapted to your needs. The number of participants are agreed on a case-by-case basis.

  5. The demo kit includes Sigur E510 controller and MR100 card reader. The products in the demo kit can be replaced upon request. Terms apply. For the Enterprise plan, a demonstration stand can be provided (optional).