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Staying true to our principles: Sigur year results 2022

company
30.12.2022
Staying true to our principles: Sigur year results 2022

This year, most market participants have been forced to work in uncertainty: constant expectation of changes and search for new solutions.
Sigur was no exception, but we managed to keep the main thing – absolute predictability and a professional team that thousands of the company's customers rely on.

New branches to get closer to you

The events of the beginning of this year divided the business of many companies into "before" and "after": the usual supply chains were broken, and most of the old agreements were canceled.

However, the experience gained during the pandemic and the lack of components obliged Sigur to create new conditions for the production of products. Conditions that would guarantee the uninterrupted supply of the company's solutions to customers, regardless of their geographical location.

The shortage of electronic components did not begin in 2022, so our company began to take active steps to diversify supply chains in advance. In addition, we always had significant stocks of components in the warehouse.

We met all the targets we set ourselves in 2022. We managed to achieve the main goal. We ensured the guarantee of the supply of our products, optimized the final cost of the equipment.

So, Sigur today is a company with manufacturing facilities and logistics hubs in different parts of the world. In addition, to facilitate communication with foreign customers, we will open offices in the UAE and China early next year.


New implementations and features

The positive experience of using Sigur solutions is confirmed by numerous customer feedback worldwide.
In 2022, the updated line of Sigur equipment (E510, E2, E4 controllers and MR100 readers) was successfully implemented in facilities located in: in Romania, the Czech Republic, Kuwait, Jordan, Indonesia, the UAE, Azerbaijan, Kazakhstan, Georgia, Tajikistan, Kyrgyzstan and Uzbekistan.

Feedback from our customers is the main driver for continuous product updates and improvements.

As for software development, such a tool as a public REST API deserves special attention due to its popularity among customers. REST API allows to use a unified approach to the interaction of various systems within the overall infrastructure of the facility.

Presentation of Sigur’s new features at Securika Moscow 2022

In addition, we have successfully implemented other features that expand the possibilities for building an integrated security system:

  • integration with BIOSMART equipment (BIOSMART is a developer and manufacturer of biometric identification systems);
  • integration with Dormakaba wireless lock systems;
  • support for HCE (Host Card Emulation) technology in MR100-based mobile device identification solutions – this allows to use not only BLE but also the NFC chip for Android devices;
  • support for Linux built-in facial recognition: previously the option was only available for Windows.

During 2022, we have continued to improve our own communication protocol between controllers and readers – SSDP (Sigur Supervised Device Protocol), which greatly expands the capabilities of OSDP. Now the company’s customers can get a centralized update of the firmware readers, download display settings and others.

This year we made a special demo kit, which incudes the E2 controller, a pair of MR100 readers and everything you need to conveniently test the main functions of Sigur's new devices and software.

It is also an ideal tool for presenting the company's products to customers, indispensable for Sigur partners at small events or meetings.


Customer service development

Increasing the level of service and competence of partners is one of the main priorities of Sigur. In 2022, we expanded technical support capabilities. Now customers can choose a convenient package of services that allows them to solve problems with high priority and ensure continuity of business processes.

During the year, we shared our knowledge and experience with our partners at the Sigur Knowledge Center: in total, 125 people graduated and received certificates. So far we have received more than 50 applications from partners for training in the first quarter of 2023. The Training Center is constantly being developed and supplemented with new programs based on the needs of the audience and the development of technology.

During the course «Sigur installation, setup and maintenance process» at the company’s Training Centre

In 2022 we continued to focus on content for self-study – updating existing and creating new materials. Sigur documentation not only helps to understand software configuration, but also includes detailed schemes of interaction with other devices. On the YouTube channel, we regularly post reviews of software and hardware features, training videos on the topic of ACS, and much more.

For the convenience and comfort of users, we have developed a partner portal, which will be available early next year.

The portal will become a unified entry point for the use of various company services – those that we already provide or plan to implement in the future. The purpose of this tool is to make customer interaction with us faster, transparent and convenient.

In the first version of the Partner Portal, the following functional units will be available: the management of the company’s mailing lists, the registration of equipment, allowing for an extended warranty for Sigur hardware solutions, and the online store, allowing customers to order company products.


Sigur events

In the past year we have traditionally become the organizers of our own offline and online events. In February, we organized the Professional Security Conference, which was attended by more than 350 people – a record number for such events in Minsk.

From November to December, we held a series of Real Talks online discussions, which were attended by 500 people. It is obvious that despite all the circumstances, it is still important for security industry professionals to exchange up-to-date information, experience and knowledge about the technologies and solutions of the industry.

Also, this year Sigur experts took part in industry events organized by partners, including Securika Moscow, Securex Kazakhstan 2022, PRO Security Forum, All-over-IP 2022.


Happy New Year!

Trust is an absolute value in any relationship, whether personal or business. We know how difficult it is to gain trust in business, so we do our best every day to not only meet your expectations, but also anticipate them. So, partnership for us is more than just mutually beneficial cooperation.

This year made our team even stronger, and the support of partners played a significant role in this. Thank you for being with us, and in 2023 we wish you the realization of all the goals – you can always rely on us to achieve them!

Happy New Year!